Frequently Asked Questions
Initial Consultations
A. An informal discussion with Kirsten, via phone or video call (depending on you preference), which enables you to learn more about person-centred therapy and decide if the approach feels like a good fit for you. Sessions usually last around 30 minutes.
A. No. There is no session fee for initial consultations.
A. Yes. It’s important to me that all clients enter into the therapeutic process with full awareness of what I offer, so you can be sure it feels right for you.
A. No, there is no obligation to book a paid session. During your initial consultation you may decide the approach, or the therapist (Kirsten) is not right for you, and that’s fine. The therapeutic relationship is really important and it’s only right if it’s right for you.
Booking Sessions
A. Fees vary depending on location, length of session and whether it’s an individual or couples session. I also offer a discount on block bookings. For full price list click here.
A. Once you have completed an initial consultation, you may decide you want to book a paid session. At this point, just send me a message on What’s App Business and I will provide you with a link to our self-service booking system.
A. We offer online and in-person sessions. In-person sessions are available at a purpose built studio space in Giltbrook, Nottingham. Alternatively, online sessions are available to all via Google Meets.
A. In most cases, no. Sessions can be booked up to 60 days in advance and payment will be requested via a payment link 48-hours before your scheduled session to confirm your slot. However, sessions can be booked up to 12-hours before an available slot and payment will be requested immediately on last-minute bookings.
A. A payment link will be provided to transfer the funds directly to my business account. If you need to pay via credit card, I will provide a Stripe payment link. Please note a surcharge will be applied to stripe payments to cover fees.
A. Person-Centred Therapy is a long term process, however, it isn’t formulaic. You’ll decide if/when you start therapy, when you take a break and when you feel ready to end the sessions.
Cancellations
A. You are welcome to cancel or reschedule your appointment via the booking system up to 48-hours before. Once payment has been made, it is understood you will be attending your scheduled session. If you are unable to make the session due to unforeseen circumstances once payment has been made, be sure to notify me directly on What’s App and we will look for an alternative slot with the payment being carried forward for the new session date.
A. Paid sessions are non-refundable. I recommend booking a single session first, to ensure you are happy to invest into the process, before committing to multiple sessions.
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